Job Posting: Associate Director of Restorative Services

Reports to:                 Chief Program Officer

Revision Date:            January 2022

Salary Range:            $53,000-$63,000


Broad Street Ministry is an organization that helps Philadelphians living in deep poverty stabilize their lives through a unique offering of meals and social services that is welcoming to everyone. Our long term vision is not only to meaningfully reduce the trauma and suffering caused by scarcity for Philadelphia’s most vulnerable populations, but, along with best-of-class social services and government partners, to break the cycle of poverty, homelessness and hunger in Philadelphia.


The Associate Director of Restorative Services (ADRS) is responsible for the planning, implementation, operational, staffing, budgeting, and evaluation needs of BSM’s non-clinical services aimed to promote greater material and civic stability in the lives of our guests. This suite of services currently accompanies our Mail and ID programming and our Clothing and Community Hygiene Programs.

The ADRS also contributes to the strategic planning and coordination work of Broad Street Ministry’s leadership team. This position works across programs to seize opportunities to enhance performance and alignment between mission-centered goals, new initiatives, potential funding sources, and effective narratives to communicate the value and innovation of our social services to external stakeholders.

The ADRS is expected to work with the appropriate managers within their department to ensure the Mail and ID programs and our Clothing and Community Hygiene programs are represented to the public and stakeholders through participation in coalition work and efforts to expand effective partnerships, including collaborative relationships with the United States Postal Service, Trinity Health Mid-Atlantic, the Pennsylvania Department of Transportation, local Penndot branches, the City of Philadelphia Office of Community Service (PHL City ID program), and more.


  • Contribute to strategic planning related to BSM’s social service offerings, the organization’s sustainability and maintaining an innovative and competitive array of programming.
  • Proactively explore new initiatives supporting the existing goals of the programs as well as opportunities to enhance and grow the programs in alignment with our/the mission.
  • Manage the staffing, training, budgeting, reporting, supervisory, and partnership needs of program areas.
  • Provide supervision for the Mail & ID Program Manager and the Clothing and Community Hygiene Manager, and additional program staff, associated interns and contractors.
  • Work closely with the Clinical Services team to connect programming participants with case management-style supports and other services as needed.
  • Support the Development team in the pursuit of funding for existing and new initiatives to enhance programming.
  • Research and introduce opportunities for focused professional development for members of the program teams.
  • Review regularly calendared benchmarks associated with programs, including mail folder clean-outs, quarterly reports, et cetera.
  • Ensure and review the timely collection and evaluation of data to measure programs’ performance, actively looking for ways BSM can expand or change to fill unmet needs.
  • Provide regular reporting and narratives to leadership and to the Development team as needed in service of fundraising efforts. 
  • Develop and adhere to program budgets, tracking monthly spending. 
  • Participate in relevant service provider groups, advocacy coalitions, and city policy workgroups to build BSM’s capacity to influence positive outcomes for the populations we serve.
  • Coordinate with Accounting to ensure the timely and accurate submission, processing and receipt of invoices and payment for expenses associated with the programs.
  • Collaborate on a transition strategy to take over responsibility for and manage productive relationships with a wide array of external partners and internal teams contributing to the goals and mission of BSM’s Clothing, Community Hygiene, Mail and ID programs.


  • Minimum of four years full-time professional experience managing multiple teams, while overseeing the staffing, administrative, budgetary, operational, and data-reporting needs of multiple simultaneous projects.
  • Minimum of two years of experience working directly with individuals experiencing deep poverty, housing and food insecurity, mental illness and the impact of mass incarceration.
  • Demonstrated track record and competence in program management and supervising the work of others.
  • Openness to working in a fast-paced environment with guests and staff from diverse racial, cultural, and socio-economic backgrounds.
  • Strong written, oral, and interpersonal communication skills, solid ethical and professional boundaries, and strong organizational skills.
  • An intermediate level of knowledge and willingness to learn more about best practices in non-profit human resources, governance, communications, and finance.
  • Ability to write and speak about agency programs and mission in a compelling way across a variety of stakeholders (neighbors, providers, funders, volunteers, etc).
  • Masters-level degree in Social Work, Social Services, Human Services, or comparable experience in professional and/or community settings.
  • Individuals who have been directly impacted by deep poverty and/or the criminal legal system are especially encouraged to apply.


The mission of Broad Street Ministry is to transform our city, our institutions, and ourselves by embracing the individual needs of our most vulnerable sisters and brothers, and by embracing radical hospitality.  We believe that the only way to achieve that mission is to have a diverse staff that is representative, at all job levels, of the citizens we serve.

Broad Street Ministry does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, criminal record, or any other status protected under federal, state, or local law.  Broad Street Ministry believes that diversity and inclusion among our staff is critical to our success as a community services organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

This position is located at Broad Street Ministry, 315 S. Broad Street.  At the discretion of management, this role may be performed part-time, full time, or temporarily in a remote location within the greater Philadelphia region.  All remote (and partially remote) employees (permanent or temporary) will occasionally be required to perform work on-site, and all or most orientations will occur on-site.

The successful candidate will receive a competitive compensation package that includes: medical, dental, and vision, 401(k) retirement plan, paid holidays and PTO.

To apply for this position, please send your resume, salary requirements, and cover letter to: employment@broadstreetministry.org. Indicate “Associate Director of Restorative Services” in the subject line of your email.