Welcome Home Hotline

Individuals returning to the community from incarceration, and those on court supervision face cumbersome barriers to accessing key services during the Covid-19 crisis. Even finding out what resources and providers are “open for business” can be a challenge. Broad Street Ministry and the Office of Reentry partnered to take some of the confusion out of this chaotic time. 
The Welcome Home Hotline offers resource navigation and support in a trauma-aware, user-friendly way. Our trained social workers, reentry specialists and volunteers can assist callers in real time to identify how to access services including: 


“In my experience, the Welcome Home Hotline has been particularly helpful for clients who are being supervised on strict electronic monitoring/house arrest. These clients are not allowed to leave their residence for things other than medical appointments and attorney visits unless there is a specific court order in place. Many of these client return home with no identification documents which can make it difficult to access many things including benefits (i.e. health insurance, food stamps, etc.). Many of these clients find themselves with their hands tied because they are not allowed to go to PennDOT in person and they do not have the funding to order new State IDs. They have been able to connect with the Welcome Home Hotline to get the support in obtaining the identification documents including State IDs that they need to be successful in their time out of custody.”

Emily Shreck, Case Manager at the Department of Behavioral Health and Intellectual Disability Services